I wonder if you can get to them, when they are not in the EPG, by directly inputting the channel number? Check the Digital UK website to see if there are any planned engineering works that may be affecting service in your area. Check you haven't hidden the channel from your TV guide: Try re-tuning your box and scanning for channels: Have there been any recent changes inside or outside your home? If you are facing any issues with your BT instrument you are in the right place. 14 May 2014, 8:53PM edited 6 March 2017, 9:36AM in Archived Posts. Currently BT YouView TV customers may be experiencing an issue with their internet channels. Are you missing channels on your TV guide? If you are experiencing pixelated or broken up pictures and delayed or missing audio, restart your TV system. Some of these won’t be in any of our packages going forward, others will only be in flexible TV packages . Interference. If the problem channel isn't listed, then you may not be able to receive it. If we didn't install your aerial, or you've had it for more than 12 months, then please contact the BT TV helpdesk. This may cause you to lose your channels, access to the BT Portal or issues playing back your internet channel recordings. Weather conditions such as high pressure, heavy winds or storms can also affect your signal. I did this, and upon saying I had a freeview issue, was passed back to the exact same person at the Freeview helpline! Do you have any new electrical appliances or devices? Eurosport is channel 412 (435 HD) and 413 (436 HD) on your BT TV box VIP customers get the Eurosport HD channels included. For some households retuning may not be enough. If your signal is too high, this could also cause the issue. Bafta winners . If you can still get Freeview, this might be an issue with your box or setup. If your signal is too high this could also cause the issue. BT TV missing channels issue. There's hundreds of TV listing magazines out there - but which is best for you? You could try connecting your TV … Like all digital TV services, BT TV includes access to 37 freeview channels including: 1. Visit the BBC transmitter checker website at www.bbc.co.uk/reception for advice. Get help for missing Freeview channels. Our quick start guides will show you how everything should be set up. To receive the best signal, you need to point your aerial at the best transmitter. I'd like to move to Plusnet TV from Sky, but it seems strange that BT YouView customers enjoy a better choice of channels when Plusnet is owned by BT. Try these steps and we’ll see if … Check if your roof aerial has been affected or moved by any recent severe weather. Interestingly BT do still offer the channels you would lose in something called the "Classic Entertainment" pack, which is available to new customers. Check there are no planned engineering works affecting service in your area by going to the Digital UK website >, To confirm which digital channels are available for your postcode, use the Freeview Availability Checker >. If your ISP is BT, and you can’t see the NowTV channels in the EPG, it may be that they are hidden; I have BT but not BT TV, and I can see them there. Best CCTV installers and Aerial engineers near you Enquire here now! Plug your set-top box into your television using an HDMI cable. To confirm which digital channels are available for your postcode, use the Freeview Availability Checker >. If your aerial was installed by TSG (Total Support Group) within the last 12 months please contact TSG on 03331210024. Got my BT you view HD+ box about 2 weeks ago all been working perfectly until yesterday. Try re-tuning your box and scanning for channels: Unplug the aerial cable from the back of your TV box, and plug it directly into the aerial socket of the TV itself. Freeview viewers are complaining that they lost channels after planned changes were made to the network. Choose the type of channel you're having problems with, to get the help you need. Audio or Video Issues. Missing channels on your BT TV box could also be a result of poor TV reception. Big Entertainment. You could try connecting your BT TV box to another aerial port in your home (if you have one) to see if this makes a difference. If the problem channel isn't listed, then you may not be able to receive it. Channel availability is dependent on service provider. TV Listings Magazines Compared. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. My Purchases My Rentals . BT TV is a subscription IPTV service offered by BT; a division of United Kingdom telecommunications company BT Group, and was originally launched as BT Vision in December 2006. LIVE Sport Channels . Extra channels (Poor quality/No picture, Can't watch or missing channels). Philip Trott Member Posts: 1,040 admin. From spring 2021, a few channels won’t be in non-flexible BT TV packages anymore. If your signal is too high, this could also cause the issue. via Now and Next - you can get to them. Please contact the BT TV Helpdesk. I followed all the steps in the help menu (incl. You could try connecting your TV box to another aerial port in your home (if you have one), to see if this makes a difference. Follow our troubleshooting steps to fix the problems yourself, without the need to contact us. If you're experiencing problems with missing channels once you've set-up your box, try the following: Check your cables. If the problem channel isn't listed, then you may not be able to receive it. For more help, visit, If you can now get Freeview, it might be an issue with your box or set up so please contact the, an internal aerial - try repositioning it to see if this fixes the problem, a communal/shared aerial - please contact your landlord or Housing Association, an external aerial - there may be a fault with the aerial or your aerial may have out of position. With the BT TV Entertainment package you'll get Animal Planet, Crime & Investigation, Discovery, The History Channel, Investigation Discovery, Nat Geo Wild and The National Geographic Channel. The TV help tool is available to all BT TV customers. Can anyone here offer any helpful advice? It includes the following premium channels plus Freeview: There are loads of types of potential interference about and some of it will can only … BT TV's Big Entertainment combines two Now TV passes - Entertainment and Sky Cinema for £22 per month on a 24-month contract. 1. If it is listed, check the TV signal and quality for the channel by: If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel. Game of Thrones: The Iron Anniversary Sale . This means TV reception problems can come from different sources, depending on which channels you are trying to watch. 1, Edgy TV, LIVE360 1, FashionTV, eSports24.tv, Channel 7 1, Sports Tonight Live, Alaraby Television, UK44, Arise News 1, DW News, France 24 English 1, ABP News, Times Now, JML Direct 1, TJC 1, Best Direct 1, Three Angels Broadcasting Network (3ABN), (Dare to Dream, 3ABN, 3ABN Latino, 3ABN Proclaim!, However, this means you can't get Sky channels in 4K - that's a Sky only benefit - but then Sky won't get BT's 4K channels either. Check for planned engineering works The company, which runs free digital television in … Have there been any recent changes inside or outside your home? This may cause you to lose your channels, access to the BT Portal or issues playing back your internet channel recordings. Award Winners Sale . If it is listed, check the TV signal and quality for the channel by: Pressing the Home (or YouView) button; Going to Settings > Signal & Connection > TV Signal Quality; If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel. Especially the cable from your aerial to your TV box. Visit my website at: http://jimsdemo.info/video/tv-fix---how-to-fix-missing-channels-on-your-tv This video was made using the free app from http://wowfactor.io/ Check if your roof aerial has been affected or moved by any recent severe weather. This is a list of known forthcoming changes to digital platforms in the UK and Ireland. TV This, TV That? Unplug the aerial cable from the back of your TV box, and plug it directly into the aerial socket of the TV itself, If the problem's still there, it's likely to be an issue with your aerial or Freeview and not our service. Viewers' Most Popular Picks . The reception conditions changed from when you originally scanned to now ; The station's RF channel changed, and your TV is still looking at the old channel; Let's examine the reasons and the solutions. You could try connecting your TV box to another aerial port in your home (if you have one), to see if this makes a difference. I'd happily pay more to access the most channels possible, it'll still be cheaper than the £46 joke of a Sky bill every month. Is there any building work going on? If there's still a problem, it could be an issue with your aerial. To check which channels are available to you at your address just enter your postcode in our Freeview Channel Checker. For more help with Freeview, please visit www.freeview.co.uk/support or call the Freeview advice line on 03456 505050. Ofcom predicts that between 100,000 and 160,000 households will need a new aerial to continue getting all the You just can't mix that pack or a legacy pack with the new NOW TV packs. If you got these two things ready, follow the steps below: Connect your aerial cable onto your set-top box. Weather conditions such as high pressure, heavy winds or storms can also affect your signal. If you are experiencing picture break up, missing channels or the wrong regional news you may need to re-tune your TV set manually. Especially the cable from your aerial to your BT TV box. The traditional way of keeping track of your TV viewing, is the weekly TV listings magazine, but which one to choose? Contents. The Reception Conditions Have Changed. So, for example, if Channel 5 isn't in the EPG, can you choose it by either pressing the 5 … TV Channel Lists is not affiliated with any TV provider/channel and cannot answer questions regarding your TV service. It also depends on your equipment – for example, if you want HD TV then you'll need an HD device. 14 May 2014, 9:53PM edited 6 March 2017, 10:36AM in Archived Posts. If you didn't get an error or error message, go to the next step. Bad quality or missing Freeview channels. Bad quality or missing Freeview channels on BT TV, Can't watch or access subscription TV channels, BT TV recording losses and TV guide changes, An internal aerial - try repositioning it to see if this fixes the problem, A communal or shared aerial - please contact your landlord or Housing Association, An external aerial - there may be a fault with the aerial, or your aerial may be out of position. Check your cables are connected correctly. YouView used to supply a remote app you could have on your phone or tablet, that would let you send recording requests remotely to a … BT does this by compiling Sky's Now TV Sports packages. Do Powerline Adapters work with anti-surge extension leads (power strips)? BT TV missing channels issue. Since Youview no longer operate a helpline, who can I turn to for help with the actual Youview box? Do you have any new electrical appliances or devices? Weather conditions such as high pressure, heavy winds or storms can also affect your signal. Afterwards, connect your set-top box to the internet. I will try … BT YouView Box problems or BT TV not working are exasperating because they hinder you from enjoying the wide variety of channels the company offers.. Just when you settle comfortably on the couch or bed to watch, your TV instrument finds a way to irk you. AMC - Exclusive to BT TV . … When things go wrong, it can quickly get you up and running again. Visit the BBC transmitter checker website at www.bbc.co.uk/reception for advice. The Freeview channels on your BT TV box are … I'd be eternally grateful if someone could explain what's going on, Scratch that. Eventually it may well be true that the channels we have now will leave, but there has been nothing published by BT officially to say that. Is there any building work going on? Channels available: Spotlight TV 1, NTAI, Supreme Master TV, YANGA! Here are two scenarios where you could actually lose TV channels after a re-scan. Freeview channels (Poor quality/No picture, Missing channels). If you're experiencing problems with missing channels once you've set-up your box, try the following: Check your cables are connected correctly. If this is the case, perform the same troubleshooting steps above. My Favourites . If it is listed, check the TV signal and quality for the channel by: If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel. Alternatively, try following the steps below: Please see our section on error codes with steps on how to resolve them. Summarising, it seems as if the channels are missing from the EPG (channel list/programme guide), but are actually tuned, so if you can access them a different way - e.g. If you're having problems with bad quality or missing channels once you've set up your TV box, watch our easy-to-follow video for help. Our quick start guides will show you how everything should be set up. As of the end of June 2019, BT TV had 1.9 million customers. We look at which guide offers the best Freeview, Freesat, Sky, Virgin and BT Vision channel coverage. Forthcoming changes to digital platforms (UK & Ireland) From TVCL – TV Channel Lists. If you’re still pining for Fleabag, then help could finally be at hand in the form of Starstruck – the six-part comedy series from Edinburgh Comedy Award-winning comedian Rose Matafeo. These can all cause signal interference. Currently BT YouView TV customers may be experiencing an issue with their internet channels. To receive the best signal, you need to point your aerial at the best transmitter. If you're not sure how to connect your equipment, have a look at the connection guides >. Little Gems (Ages 3-6) Deal of the Week: Cheap Laughs . However, this helpline has closed, with only a recorded message telling me to get in touch with BT TV. Philip Trott Member Posts: 1,040 admin. Jump to navigation Jump to search. BT TV Entertainment can be upgraded to any of the other packages during the term of the contract or customers can downgrade to it if they wish. Comedies To Make You LOL . BT TV is a combination of freeview channels, which the set top box receives via a television aerial and extra TV channels, which are streamed through your broadband connection. BT TV missing channels issue. Especially the cable from your aerial to your BT TV box. Similarly to the Premium entertainment channels, the BT TV Max package adds in HD versions of all of those channels, plus History 2 and History 2 HD. 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