Client: Family Mosaic Value: £3M per annum Duration: 5 years Planned Maintenance, Repairs and Maintenance Contract Description of works: Delivery of electrical testing and remedial works including voids. Service Providers. Peabody Family Voice was only launched in January but already has members from all over London. Family Mosaic Housing Association - Decent Home programme & Repairs and Maintenance in Partnership with Osborne. “Our complaint was escalated but they just offered 14 of us in the block £23 each for our troubles. Our industry faces testing times, which is why we're asking for your support. Peabody (0 Ratings) | Write a review. Back to results . https://t.co/HSqz0WSETh. Our housing associations have become too large, staff are inaccessible and their morale is low. I am a tenant of Family Mosaic who have… I am a tenant of Family Mosaic who have merged with Peabody both of the companies are as bad as each other hiding behind each other, they encourage tenants to harass other tenants and are currently refusing to do my repairs due to hate crime against me. Tell us about your Peabody/Family Mosaic repairs problems. The chronic day-to-day grind of trying to get responses to complaints, action on repairs issues, and basic levels of customer service is always there chipping away at mental and physical health in the background. ← Peabody Trust. Flooding? Gavin Watson's roof after the most recent work to fix the problem. It covered our garden area. Peabody did not respond to a request for comment about the Peabody Family Voice campaign. The contract is to undertake ELECTRICAL INSPECTIONS AND TESTING of: Domestic properties i.e. It can help with finding useful services in the community, arrange adaptations to people’s homes, The spokesperson said: “We went to a meeting because we were so angry that scaffolding had been up for two years. We have an opportunity for a Team Manager to lead the team of Intensive Housing Support Workers. Have you reported the issue to us before? More. Part time applicants are invited to apply and be considered for a job … A union of Peabody and Family Mosaic tenants and residents, HARA – Housing Associations Residents Action, ListenNHH! Family Mosaic was a member of the G15 group of housing associations in London. The service offers a free, impartial service aimed at people over the age of 50, helping them access the right support to help remain independent and active. A group of fed-up Peabody tenants in Stoke Newington have formed a campaign group after years of complaints about the housing association’s repair work. Smell gas? The group said 75 per cent of complaints at the meeting were about repairs, 20 per cent were about rent and five per cent were about other issues. ... ← Peabody Trust. In July 2017 Family Mosaic merged with Peabody Trust housing association under the "Peabody" name. Staff listened and genuinely tried to help. Mosaic Home ltd, established in 2003, is a family-run business based in the heart of Wimbledon. That’s £25 a month — two days of waking-watch payments." This is a permanent, full time position. Unfortunately Mr Watson does not accept the conclusion.”. Remote call centres and extended chains of communication should be abandoned in favour of being able to talk directly to housing and neighbourhood officers and repair teams. My … Subsidiaries Report a repair. Emergency contacts. The group are all former tenants of Family Mosaic, which is now part of Peabody. I tried to add my wife to the contract for a year they’re always there is no one in the office. Peabody Family Voice was only launched in January but already has members from all over London. It also offered welfare benefits advice. Damp, mould, cold, depression. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community. They offer a bespoke service for each clie Find Peabody in Folkestone, CT20. Gavin Watson's roof after the most recent work to fix the problem. My feeling is a more resident-led solution is the only solution. Today I've had my 1st experience with Peabody Repairs Services and it has been a complete shock in how I've been spoken to and the manner of the call handler. “I still like living in a housing association, but the local feel has gone. Electrical Inspections and Testing - Family Mosaic. Islington residents have told how delays to repairs by housing association Family Mosaic and its contractors have left them feeling “like my mind is being played with”. A party is being held to celebrate the removal of this scaffolding. If so, please have your reference number ready if you have it. - Credit: Archant. Family Mosaic Oct 2013 - Present 7 years 5 months. Family Mosaic, part of the Peabody Group, is a large housing association providing affordable homes and care and support services. Family Mosaic, now part of the Peabody Group, wanted its new resident portal to focus on the customer experience, in order to: meet the needs of different customer groups around the clock, in a modern, mobile-responsive site; simple end-to-end repairs & diagnostic reporting process that can be used by tenants and staff alike; The group are all former tenants of Family Mosaic, which is now part of Peabody. Tenants must fight back As residents of Peabody and Family Mosaic, we fear losing our rights if the two housing associations become one Sham Lal Member, Peabody Family Voice campaign group Wed 7 Feb 2018 09.47 GMT Housing associations have preserved an image of being more socially responsible … Continue reading Our article in The … We have leaved several emails but nobody did get in touch . It also offered welfare benefits advice. Picture: Polly Hancock Download PUARF. Anyone experiencing issues can contact the group at pfvoice.org.uk. But at the end of the day I know they will never get away with this 26 years. Peabody housing association in London, one of the city's oldest and largest, owns and manages around 66,000 homes in London and the South East and provides care and support and large-scale community regeneration programmes. Back to Contact us page. Submission by Peabody Family Mosaic tenants and residents regarding the proposed amalgamation between Family Mosaic and Peabody Housing Associations Dear Brendan Sarsfield, We represent a group of Peabody Family Mosaic tenants and residents who wish to oppose the amalgamation of our separate Housing Associations. “Somebody somewhere must be paying for all this scaffolding,” they added. Yell.com Yell Business. Peabody Trust. Repair guide for Peabody residents. Managing the voids and lettings service for Family Mosaic. The group wants to hear from anyone with issues. Request a quote. The contract is comprised of both responsive repairs and minor/improvement works. I’ve lived here 23 years, as has my neighbour – some have been here since the block was built in the ’70s.”, The scaffolding eventually came down in April. … Local services; Community centres; Parking and garages; Darwin Court; Old Oak Centre; Sundial Centre; What's on at Pembury; What's on at Waltham Forest; Find a home. – Real Representation for Notting Hill Housing Tenants and Residents, London Renters Union – taking action to transform the housing system and win homes for people, SHAC – Social Housing Action Campaign, linking residents and workers. The lives on hold inside the cladding scandal: "I no longer buy little things like contact lenses. “We want to get together and basically let them know we will not put up with it anymore,” they said. Picture: Gavin Watson “I have been decanted, in total, seven times in 10 years and have had two notable periods being forced to live in a hotel and it is always catastrophic for my mental health.”. On sofa for the night. Log onto allPay directly to pay. Many Peabody and Family Mosaic tenants feel their poor housing conditions are being ignored and are very concerned that, under the 2016 Housing … The group was launched in January and began to come together after a consultation meeting organised by Peabody in late November, at which the anger of tenants and residents about the failure of the repairs and maintenance service and other issues was extremely palpable. Lines open: 8am–8pm, Monday to Friday and 9am–1pm on Saturday. #socialhousing #affordablehousing #housing #sociallandlord #homelessness #housingcrisis #generationrent. This is the result of abandoning cyclical maintenance ! Request a quote. And Gavin Watson, another tenant in Burma Road, has been in and out of temporary accommodation at the association’s expense for a decade because of issues with his roof. Fmaily Mosaic one of the most closed and inaccessible housing associations in the country abandoned cyclical maintenance many years ago without consulting tenants. The Building Company. Contract Type: JCT Measured Term SOR. Looking for a quality and affordable contractor for your next project? Since 2002 Cratus Building Services has been providing comprehensive building repairs, maintenance and refurbishment services to social landlords and local authorities. Electric sparks? Contract Dates: Oct 2013 to Oct 2018. You've already flagged this Christopher 3 reviews. Rupert and Marisa Hessian have completed numerous residential projects across London, Dorset, Cornwall and Sussex. London, United Kingdom To provide a high level housing management service to tenants and leaseholder. Picture: Polly Hancock. Guide to reporting a repair for Peabody residents | Peabody 5 days later and our property is still… 5 days later and our property is still experiencing a communal leak. This is a list of acute failures. Reply. The problems I had 1. That was the point at which repairs and maintenance started to go down.”. A spokesperson, who did not want to be named, told the Gazette it was formed after tenants from St Kilda’s Road had attended a meeting with chiefs from the association over problems with their block. Basildon Council. “Previous works were inspected and approved by an independent expert as well as our own surveyors. There will be no change to the day-to-day service for clients or loss of support staff as they will also move across with In Touch to Family Subsidiaries Family Mosaic merged with the larger Peabody group in a £6bn deal last July and a consultation is underway to amalgamate the two organisations. How can anyone afford a #rent increase of£39.80 PER WEEK? Am dreading the coming week as it will be focused on yet more attempts to be heard. About. Family Mosaic. The two organisations merged in 2017, but full amalgamation, which has yet to be approved by the Peabody board, would mean all Family Mosaic tenants becoming Peabody tenants. Your email address will not be published. ‘What future for the old Holloway Prison site?’ meeting Monday 9th Sept, Meeting about building on Holloway women’s prison site, What you can do to stop HAs selling off properties meant for tenants. We have no faith that amalgamation of Peabody and Family Mosaic … - Credit: Archant. 0800 022 4040. I had caught 12 mice 2 rats in my house and they still can’t do anything: I had problem with my flooring in hall way a gap was produced they cancelled my the appointment twice and came after 1/half months later. Others to experience issues with Peabody include 69-year-old Elizabeth Kelly, a tenant in Burma Road, who was in bed when her ceiling collapsed due to a leak in the flat above. I had a man named Ted when I was living in a basement flat round the back of the reservoir and it was brilliant. All about repairs; Rent and service charges; Health and safety; Safer communities; Resident involvement; Benefits and budgeting ; Homeowner information; Succession and assignment; Neighbourhoods. Press release for London Assembly Demonstration October 4, https://www.bbc.co.uk/news/uk-england-london-32118673#_=_. Repairs flyer PFV 2. Axis has been awarded three lots on a three year, £1.7million per annum contract with Family Mosaic, with the option to extend by a further year. Search for local Facilities Management near you on Yell. Disgruntled Peabody tenants from the group will attend, with a prize for the block that has had scaffolding up for the longest time. The new group, Peabody Family Voice, is a union of Peabody and Family Mosaic tenants and residents. Michael and Elizabeth Kelly stand in their bedroom with the temporary ceiling brace above where their bed should be. No boiler hot water heating for over 2 months with a 6 months baby: 2. Previously part of Hyde Housing, In Touch Support has now joined Family Mosaic Housing. Alternatively you can also call us on: 0300 123 3456 (calls charged at local rates) to process the payment (via allPay). When will I be able to enjoy my house. Wates Living Space has delivered day to day responsive repairs, fire safety works and planned maintenance services for the Housing Association Peabody, since June 2017.. Family Mosaic. As a result of the merger with Peabody, it now owns 55,000 homes spread across 29 London borough with over 2,000 homes in Sussex, Essex, Hampshire and Kent. “Our complaint was escalated but they just offered 14 of us in the block £23 each for our troubles. My neighbours are scared of retaliation so come to me rather than use existing processes. A Peabody spokesperson said: “We have offered quite a few options over a long period of time to try and help Mr Watson, including providing temporary accommodation. The team provides a void and housing options service for the group. Based in South East London we undertake over a thousand … The scaffolding that has been up for two years now. - Credit: Archant. The spokesperson said: “We went to a meeting because we were so angry that scaffolding had been up for two years. The Family Mosaic Care Navigator service in Kent is expanding following its initial success. Can make it possibel to post pictures and tweets? @allyc375 @helloPeabody @juliancheyne @Simplicitly @PeabodyEstateR1 @pf_voice @Peabody_LDN @bridgewithout @who_urbanhealth @campaigner71 @SGTOonline @PeabodyLDN 100% agree :). Fmaily Mosaic one of the most closed and inaccessible housing associations in the country abandoned cyclical maintenance many years ago without consulting tenants. But at the end of the day I know they will never get away with this 26 years. Fmaily Mosaic one of the most closed and inaccessible housing associations in the … 0800 111 999. The scaffolding that was up for two years. Posted on March 26, 2018 March 26, 2018 Author PFVoice. https://www.bbc.co.uk/news/uk-england-london-32118673#_=_, Peabody is one of the worst housing association that I’ve ever meet. The spokesperson added Peabody wanted to resolve the issues but couldn’t unless Gavin gave workers access. The contract is for 15,150 properties across 15 London Boroughs. Telephone number. Report Issue. The group are all former tenants of Family Mosaic, which is now part of Peabody. Family Mosaic. Family Mosaic also ran employment training courses and activity groups for its residents. * Peabody and Family Mosaic must decentralise and localise housing services. We look after over 25,000 properties across london and essex. The Building Company. The scaffolding that has been up for two years now. Lines open: 8am–8pm, Monday to Friday and 9am–1pm on Saturday. That sums up the @PeabodyLDN customer experience right now. We deal with all housing and repair related enquiries for the group via telephone calls, email and social media. Social housing is being driven by profit. A spokesperson, who did not want to be named, told the Gazette it was formed after tenants from St Kilda’s Road had attended a meeting with chiefs from the association over problems with their block.. There has been more than one problem with the roof and we understand Mr Watson’s frustration. Log in. I've been in a Family Mosaic property since 2010 and always had good Customer Care and the Repair Line. He said: “I was only moved back to my property in February after six months in temporary accommodation. The scaffolding eventually came down in April. Still waiting for Peabody/Family Mosaic to fix the smoke detectors in the hallway. - Credit: Archant. Family Mosaic also ran employment training courses and activity groups for its residents. Call us: 0 300 123 3456 (calls charged at local rates). Useful. Along with Decent Home programme we also repaired and maintained many more small and medium-sized properties. houses, blocks of flats, supported housing. In early 2019, WLS secured a new four-year framework contract with Peabody for responsive repairs and specialist works, covering a wider geographical and specialist remit across London. Peabody is excited to be working with Southend Borough Council to provide an intensive housing support service to people who have experienced sustained or recurring homelessness. GB. We are an award winning mixed tenure developer throughout London and the South East of England. Rent a … “Back then the maintenance was done on a local basis. I have never grouped together the problems in two housing associations – then Servite (now Optivo), and Family Mosaic (now merged with Peabody). Andrew Berry, 49, who lives with his family […] Part of the management team responsible for the management of Family Mosaic's and subsequently Peabody’s Customer Care Line with 70 FTE. The obvious result of this is plain to see. Michael and Elizabeth Kelly stand in their bedroom with the temporary ceiling brace above where their bed should be. It doesn't take much to get back to someone surely. Welcome to . Value: £650Kpa. Email Address: Password: Remember me on this computer (not recommended on shared computers) Login Register Forgot Password I have never grouped together the problems in two housing associations – then Servite (now Optivo), and Family Mosaic (now merged with Peabody). Account Manager Morrison FS Ltd Jan 2012 - Jul 2013 1 year 7 months. Here is a history of the key points in the development of each organisation Share. The scaffolding eventually came down in April but the group feel maintenance of their homes and blocks is well below the standard expected, and has been getting progressively worse for decades. The spokesperson said: “We went to a meeting because we were so angry that scaffolding had been up for two years. 3 thoughts on “Tell us about your Peabody/Family Mosaic repairs problems” Tim says: March 26, 2018 at 11:50 am This is the result of abandoning cyclical maintenance ! Since 2002 Cratus Building Services has been providing comprehensive building repairs, maintenance and refurbishment services to social landlords and local authorities. “Our complaint was escalated but they just offered 14 of us in the block £23 each for our troubles. In July 2017 Family Mosaic merged with Peabody Trust housing association under the "Peabody" name. 0800 022 4040. A party is being held to celebrate the removal of this scaffolding. This newspaper has been a central part of community life for many years. 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